Privacy Policy

1. Data Controller

Company name: MEDANO4YOU S.L.
CIF: B76806363
Registered address: C/ Ibiza Z-6, 38618 La Tejita, El Médano, Granadilla de Abona, Santa Cruz de Tenerife, Spain
Phone: +34 618 436 568
Email: info@medano4you.com

2. Types of Data We Collect

We may collect and process the following categories of personal data:

• Identification and contact details, such as your name, email address and telephone number.
• Booking information, such as travel dates, selected accommodation and payment status.
• Information submitted through enquiries, emails or forms.
• Technical data collected through cookies and similar technologies. Please see our Cookie Policy for further information.

3. Purposes of Processing

Depending on your interaction with us, your personal data may be processed for the following purposes:

• Holiday rental management: to process bookings, send confirmations, manage payments and comply with applicable tax and legal obligations.
• Property owner services: to provide information about our property management services and respond to requests.
• Customer support: to respond to enquiries, contact forms and direct communications.
• Analytics and compliance: to improve our services, protect the website and comply with legal obligations.

4. Legal Bases for Processing

We process your personal data on the following legal grounds:

• Your consent, provided through acceptance checkboxes or the voluntary submission of a form.
• The performance of a contract or pre-contractual measures, for example when managing a booking.
• Compliance with legal, tax, accounting or public safety obligations.
• Our legitimate interest in answering enquiries, improving our services and protecting the website.

Where processing is based on your consent, you may withdraw it at any time by contacting us.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations.

• Booking, invoicing and payment records: for the legally required periods and generally for up to six years.
• Enquiries and information requests: for up to twelve months, unless communication continues or another lawful basis applies.
• Cookies and technical data: for the periods described in our Cookie Policy.

6. Recipients of Personal Data

Your data may be shared with service providers that support us with technology, website hosting, booking management, payments, professional advice, cleaning, maintenance or guest support, where this is necessary to provide the relevant service.

We may also disclose information to public authorities, regulators or courts where required by law.

7. International Data Transfers

Some technology providers may process data outside the European Economic Area. Where this occurs, we seek to ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

8. Your Rights

You have the right to request access to, correction or deletion of your personal data, as well as to object to or restrict its processing and request data portability.

To exercise these rights, please contact info@medano4you.com , stating which right you wish to exercise and, where necessary, providing a document that allows us to verify your identity.

You also have the right to lodge a complaint with the Spanish Data Protection Agency if you believe that the processing of your data does not comply with applicable law.

9. Information Security

We apply reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration or improper disclosure.

10. Changes to This Policy

This Privacy Policy may be updated to reflect legal, technical or service-related changes. The version currently in force will always be the one published on this page.