Politica di cancellazione

1. Scope of this policy

This policy applies to bookings made directly with Medano4you through our website, our booking engine, by email, by telephone or via a payment link provided by our team.

It applies to short-term holiday stays. Seasonal stays of one to eleven months are formalised through a specific contract and are governed by section 26 of the Terms and Conditions.

Bookings made through external platforms are governed by section 13.

2. Which conditions apply to your booking

The cancellation conditions applicable to each booking are those shown to and accepted by the guest at the time of booking, and reproduced in the confirmation email.

This policy describes the general framework. If its conditions are subsequently amended, the changes will not affect bookings already confirmed, which will continue to be governed by the conditions in force at the time they were made.

3. Initial payment to confirm the booking

Confirming a direct booking requires an initial payment of 30 % of the total amount of the stay, unless the offer or the confirmation expressly states otherwise.

The booking will not be considered confirmed until Medano4you has correctly received that payment and has sent the confirmation email.

4. Cancellation by the guest

As a general rule, the following bands apply to direct bookings.

Cancellation more than 15 days before the arrival date: the initial payment of 30 % of the total amount is retained. The remainder, if already paid, is refunded.

Cancellation within the 15 days before the arrival date: 100 % of the total booking amount is retained.

The 15-day cut-off coincides with the due date for the balance of the booking: before that date only the initial payment has been made; from that date the stay is paid in full and the property is blocked with no margin for it to be re-let.

5. How to cancel

Cancellation requests must be made in writing, using the email address through which the booking was managed or by writing to customerservice@medano4you.com.

The date on which the written request is received will be used to determine the applicable conditions.

Cancellations communicated by any other means will not be processed.

6. Change of dates

The guest may request one single change of dates, provided the request is made at least 30 days before the original arrival date.

The change is subject to the availability of the properties.

If the price for the new dates is higher, the guest must pay the difference. If it is lower, the difference does not necessarily give rise to a refund.

Once the change has been accepted and applied, no further changes may be requested using the same initial payment.

7. Bookings made less than 30 days in advance

Bookings made when fewer than 30 days remain before arrival cannot be modified under the change-of-dates option described in the previous section.

In the event of cancellation, the initial payment cannot be used for another booking or for future dates, and the bands set out in section 4 will apply.

8. Non-payment of the outstanding balance

The remaining amount of the booking must be paid in accordance with the schedule set out in the confirmation.

Bookings made more than 30 days in advance: the payment link is sent 30 days before the arrival date and the guest has 15 days to pay it.

Bookings made between 30 and 15 days before arrival: the link is sent within 24 hours of confirmation and the amount must be paid no later than 15 days before the arrival date.

Bookings made less than 15 days in advance: the link is sent within 24 hours of confirmation and must be paid within the following 48 hours, always before the arrival date.

If the guest does not pay the outstanding amount within the period established and there is no written agreement with Medano4you, the booking may be treated as cancelled for breach.

In that case only the initial payment already made will be retained, and no further amount will be payable. The bands in section 4 do not apply to cancellations arising from non-payment of the balance: they apply only where the guest cancels a booking whose payments are up to date.

9. No-show, late arrival and early departure

In the event of a no-show, arrival later than the booked date or early departure, no refund will be given for nights or services not used.

Full or partial non-use of the property by the guest’s decision does not alter the confirmed amount of the booking.

This rule does not apply where the early departure is due to a cause attributable to Medano4you or to the condition of the property. In such cases the provisions of section 11 and of consumer legislation will apply.

10. Cancellation due to personal circumstances

Transport problems, flight cancellations, illness, work reasons, loss of documentation, weather conditions or any other personal circumstance of the guest do not automatically give rise to a refund.

The bands set out in section 4 will apply.

For this reason we recommend taking out travel insurance covering cancellation for unforeseen causes. It is the usual way of recovering the amount in these cases.

11. Modification or cancellation by Medano4you

If, due to a serious breakdown, force majeure, damage, safety problems, supervening unavailability or another exceptional circumstance, Medano4you is unable to provide the booked property, it will inform the guest as soon as possible.

Medano4you will endeavour to offer alternative accommodation of similar or higher characteristics and capacity, subject to availability. If the alternative accommodation has a lower price, the corresponding amount may be adjusted.

If the guest does not accept a reasonable alternative, or if none is available, the amounts paid for the services that cannot be provided will be refunded in full, including the initial payment.

That refund will constitute the maximum liability of Medano4you in respect of the part of the stay that cannot be provided, unless applicable law provides otherwise.

12. Force majeure

Medano4you will not be liable for cancellations, delays or alterations caused by events beyond its reasonable control, such as natural disasters, fires, official restrictions, conflicts, strikes, general supply interruptions or health emergencies.

In such cases each situation will be assessed in accordance with applicable law, availability and the services that it has been possible to provide.

13. Bookings made through external platforms

Bookings made through Airbnb, Booking.com or other platforms will be governed by the cancellation policy selected and published on that platform.

Any request for cancellation, modification or refund must be handled through the same platform on which the booking was made.

Medano4you cannot unilaterally modify the conditions or procedures established by those platforms.

14. Refunds

Applicable refunds will be made using the same means of payment used for the booking, unless expressly agreed otherwise.

Medano4you will process the refund within fourteen calendar days of acceptance of the cancellation.

The time taken for the amount to be actually received will depend on the bank, the payment provider or the platform used.

Bank charges, currency exchange fees or intermediary fees not charged directly by Medano4you are not the responsibility of Medano4you.

15. Right of withdrawal

Under article 103(l) of Royal Legislative Decree 1/2007, contracts for accommodation services with a specific date or period of performance are excluded from the right of withdrawal. Cancellations are governed exclusively by this policy and by the conditions accepted at the time of booking.

16. Data protection

The processing of personal data associated with a cancellation is described in our Privacy Policy, available at medano4you.com/politica-de-privacidad.