Check-in- und Check-out-Richtlinie
1. Scope
This policy forms part of the booking conditions and applies to all properties managed by Medano4you, S.L.
For bookings made through platforms such as Booking.com or Airbnb, the payment and cancellation conditions of the platform prevail over those set out in this document. All other conditions regarding check-in, check-out, guest registration and use of the property set out here apply in every case.
All times shown correspond to Canary Islands local time.
2. Confirmation and arrival details
Immediately after the booking has been successfully completed and, in any event, within a maximum of 24 hours, the guest will receive a confirmation email with the details of the stay and the information needed to arrange check-in.
At least seven days in advance, the guest must inform customerservice@medano4you.com of the estimated time of arrival at the property, the arrival airport (Tenerife South TFS or Tenerife North TFN), the flight number and the expected landing time.
On the day of arrival, please let us know once you have landed and again when you are approximately 15 to 20 minutes away from the property.
Keys are handed over in person. Without these details, Medano4you cannot guarantee that a member of staff will be available at the guest’s time of arrival.
3. Check-in times
Check-in takes place from 15:00.
Access before that time depends on the previous guests’ departure and on the cleaning and preparation of the property. Early check-in cannot be guaranteed in advance and will only be confirmed once the property is fully ready. Where it can be offered, it carries no additional cost.
4. Late arrivals
Arrivals from 19:00 onwards are subject to a late check-in supplement of € 35, taxes included, which covers the in-person service outside normal working hours.
The supplement must be paid by the method indicated by Medano4you before the keys are handed over.
If the estimated time of arrival is delayed by more than 30 minutes, the guest must inform us immediately using the contact number provided.
Where a delay is not communicated, Medano4you cannot guarantee that access will take place at the time originally agreed, and the key handover may be rescheduled.
5. Guest registration and identification
Spanish traveller registration legislation, set out in Royal Decree 933/2021, requires Medano4you to register and report the details of every person staying at the property to the competent authorities. This is a legal obligation from which no exemption is possible.
Online registration must be completed before arrival for every person included in the booking.
Guests aged 14 or over must provide the details of a valid, current identity document and sign their own registration form in person.
For children under 14, the details must be provided by the accompanying adult and must include, as a minimum, full name, date of birth, nationality and the family relationship to that adult.
At the time of the key handover, each guest must be able to show the original document used to register. Keys will be handed over only to the booking holder or to a person previously authorised by them in writing.
If registration is incomplete, the keys cannot be handed over. Any delay or inability to access the property for this reason is the guest’s responsibility and gives no right to a refund.
The number of people entering and staying overnight at the property must match the number of guests on the confirmed booking. Medano4you cannot accommodate more people than the property’s authorised capacity allows, and may refuse access to undeclared persons or terminate the booking without a refund.
6. Key handover, admission document and outstanding payments
Keys will be handed over at the property or at the meeting point notified in advance.
On arrival, the admission document will be completed. It sets out a summary of the booking conditions, the check-in and check-out times, the maximum number of guests and the price including taxes.
Before the keys are handed over, all outstanding amounts for the booking must have been paid, including supplements and, where applicable, the security deposit. The conditions of the deposit, its amount and the period for its return are governed by section 9 of the Terms and Conditions and are notified before arrival.
The guest must keep the keys and access devices safe throughout the stay and return them in accordance with the instructions received. Loss of or damage to keys, remote controls or access devices will be charged at the documented actual cost of replacement.
Official complaint forms are available to guests throughout the stay, electronically via the QR code on the notice displayed at the property and in paper form. You may request them at any time through our customer service.
7. Luggage outside the stay period
Medano4you does not have a permanent left-luggage facility or lockers.
Occasionally, and whenever possible, temporary luggage storage may be offered at the office or at the property between 11:00 and 15:00. This service is not guaranteed and must be confirmed in advance in each case.
Luggage remains the guest’s responsibility. Medano4you accepts no liability for damage, loss or theft, except where liability is legally enforceable.
8. Check-out times
Check-out must take place by 10:00 or by 11:00, depending on the property booked. The time that applies to your property is always stated in the property information and in the booking confirmation.
Before leaving the property, the guest must follow the instructions received for returning the keys.
9. Late check-out
Late check-out is subject to availability and cannot be guaranteed in advance. It must be requested beforehand and Medano4you will confirm in writing whether it can be offered, together with the applicable supplement, which will be notified before confirmation.
Unauthorised late departures affect cleaning and the arrival of the following guests, and may give rise to additional charges at the documented actual cost incurred.
10. Condition of the property on departure
The property must be left in a reasonable state of order and cleanliness, taking into account normal use during the stay. Rubbish must be placed in the corresponding containers and any crockery used must be left clean or loaded in the dishwasher.
Professional cleaning is not required. Costs arising from excessive dirt, damage or breaches may be charged to the guest at the documented actual cost of the repair or service, or deducted from the security deposit where one exists.
Medano4you may document the condition of the property after departure by means of photographs.
Personal belongings left behind may be stored temporarily. Their collection or dispatch is subject to availability and may give rise to handling and shipping costs. Medano4you will notify the guest and will keep the items for a reasonable period, after which they will be dealt with as provided for under applicable law.
11. Early departures
No refunds will be given for nights not used as a result of an early departure decided by the guest, unless another condition expressly accepted by Medano4you applies, or unless the cancellation policy of the channel through which the booking was made provides otherwise.
This rule does not apply where the early departure is due to a cause attributable to Medano4you or to the condition of the property. In such cases the provisions of the Cancellation Policy, the Terms and Conditions and consumer legislation will apply.
12. No-show
Failure to arrive on the check-in date without prior notice will be governed by the cancellation policy applicable to the booking.