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Terms and Conditions

Medano4you is the certainty for professionalism and transparency for everyone who’s looking not only for an accommodation but for a real “HOLIDAY HOME”. Keeping a high standard for all our services, we put the personal attention and the costumer care on the first place and try to make you feel comfortable during your whole stay. 

Booking a HOLIDAY HOME

The booking will only be completed once Medano4you has received your pre-payment and you have received your confirmation email. 

Guests under the age of 21 are not permitted to book a Holiday Home.  

If you wish to make a booking and you are under 21 years of age, please send us a request to any of our contact e-mails and we will consider your requirement. 

If we receive information that a person under the age of 21 has made a booking with us without a prior request and acceptance, we reserve the right to cancel the booking.

Children up to 2 years of age can stay free of charge.

Children from 3 years old pay the same price as adults.

Medano4you offers travel cots and highchairs free of charge, (subject to availability)

In case of cancellation, restrictions are applicable. 

Please read our Cancellation Policy for more information. 

Confirmation of your reservation

As stated above, once the pre-payment has been received, Medano4you will send you a confirmation of the reservation via e-mail, which will indicate the amount to be paid upon arrival, the address of the accommodation and the telephone number of the person in charge of your check-in. If you do not receive this confirmation e-mail within 24 hours of making your reservation, please notify Medano4you by e-mail to customerservice@medano4you.com 

Arrivals and departures

If you require a late check-out, the availability of the accommodation must be checked and confirmed in advance.

Please note: Any unauthorised late check-outs will be penalised.

For more information, please read our Check in & Check out Policy.

Payment

Details of the amount to be paid upon arrival will be stipulated in the confirmation email. We do not accept checks.

Secure payment

Online payment security: Medano4you is committed to protecting users’ data to the maximum and does not have access to or cannot see at any time the credit card number that you enter into the form. This information is encrypted and will only be visible to the bank.

Deposit

Note: ONLY FOR CERTAIN RESERVATIONS. 

Sometimes a deposit must be paid according to the conditions of each accommodation. This deposit will be returned after assuring that the accommodation is in the same conditions as when the guest entered. For all rentals, the damage deposit will be returned up to 7 days after departure, provided that the Holiday Home is in a good state and without any damage. In the case that it’s not, the refund period for the deposit will be subject to conditions of a review of the Holiday Home and the deduction of costs needed for supplies and damage.

The deposit may be charged by pre-authorisation on a credit or debit card. The amount is blocked on the card for 7 days, after which time it will be automatically unblocked, provided the Holiday Home has been left in an acceptable condition. Please see your confirmation e-mail to find out if you are required to pay by pre-authorisation. Bear in mind that Medano4you does not accept charges incurred by refunds of deposits made by bank transfers or PayPal.

Occupancy

The number of guests occupying the Holiday Home must coincide with the number of guests on the reservation confirmation. No changes should be made to the number of guests without previously notifying Medano4you. Once a reservation has been confirmed, any increase in the number of guests in your reservation could result in a price increase. If you wish to decrease the number of guests in your reservation, the total price will remain the same. Pets are not allowed in the accommodations, unless you have requested an authorisation by e-mail to Medano4You. Bookings with pets may incur extra charges.

Conduct in a Residential Holiday Home

Our Holiday Homes are located in residential areas and buildings; therefore parties are strictly prohibited in all accommodations. We kindly ask guests to respect the neighbours and refrain from playing loud music or creating loud noise in general after 22:00h. Should a guest fail to comply with this condition, resulting in a complaint from the neighbours and/or the police being notified, Medano4you reserves the right to immediately remove all guests from the accommodation and retain the damage deposit.

You are responsible for the behaviour of yourself and for the behaviour of the rest of the parts residing in the accommodation. Should any of the guests behave in an unsuitable, criminal, offensive or violent manner, Medano4you reserves the right to immediately remove all guests from the accommodation and retain the damage deposit.

If you and your accompanying guests are removed from the apartment by Medano4you, you will have no right to any claims of compensation and you will consequently lose all payments made on the accommodation, including the damage deposit.

Changes to reservations

In case of force majeure or unforeseen circumstances (including, but not limited to: unscheduled building works, water leaks, etc.) resulting in Medano4you being unable to provide you with the Holiday Home that you booked, you will be notified and offered an alternative accommodation of similar characteristics. In the case that you should not agree with the accommodation proposed, you have the right to cancel the booking and receive a total refund. Medano4you will not be liable for further claims made by the guest in this situation.

If you wish to increase the number of nights or guests in the apartment, subject to availability, you will be charged the same rate per person per night as stipulated in the original booking. However, please note that should you wish to decrease the number of guests or nights you will be staying in the accommodation there will be no change to the total rental price once the reservation has been confirmed.

Damages, deterioration and lost items

Guests are responsible for the condition of the accommodation during their stay and are responsible for any type of breakage, deterioration or loss that occurs in the Holiday Home, including damage or loss of furniture, appliances, keys, etc. If an item is damaged or lost, Medano4you may demand a payment for the item which will be deducted from the damage deposit. If the damage deposit does not cover the cost of repairs to or replacement of the item, then you will be required to pay the difference. In the event that a deposit has not been paid, the guest must cover the payment for any damages caused. You must immediately inform Medano4you of any damage, breakage or loss that takes place during your stay.

NOTE: Medano4you will not be responsible for direct or indirect damages that may cause the use of the inadequate infrastructure, including but not limited to: destruction, loss after fire, theft, crime, accidents or suspension of supplies from electric or water companies.

Cleaning Fee

Guests must return the apartment to the same state of cleanliness as found upon arrival, except for dirtiness caused by normal and acceptable use of the accommodation. 

On each departure, a photographic report of the accommodation will be issued, which will serve as proof of the state of the accommodation.

If the fees paid by the guest for the final cleaning are exceeded in cleaning and laundry hours due to the poor condition of the accommodation, Medano4you may claim the extra costs incurred to the guest. 

Medano4you can provide additional cleaning services at an extra cost. You can request this service by e-mail to customerservice@medano4you.com.

Problems upon arrival or during your stay

If you should find a problem in the accommodation upon entry, including issues with cleanliness and broken or missing items, it is your responsibility to contact us immediately, maximum 24 hour after check in, by email to customerservice@medano4you.com or at the contact telephone number provided to inform us of this event. We will endeavour to resolve the issue as soon as possible. The issue should be resolved within a reasonable period of time, however, if a solution cannot be provided, you may be moved to an alternative Holiday Home of similar characteristics, subject to availability. Compensation will not be awarded outside the period of stay if Medano4you has not been notified of the issue during the stay.

Guest reviews

The feedback we receive from our customers is very important to us. 

By completing our client review/online survey, you accept that we may publish the information you provide on our website for the sole purpose of informing future customers of your opinion of the quality of the apartment and of the quality of service you received from Medano4you. We reserve the right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, publicly display, refuse or remove reviews at our discretion. The information you provide may also be shared with our affiliated, co-branded and/or linked website partners.

Guarantees and returns

The guarantee of the services offered will respond to the following articles based on the Royal Legislative Decree 1/2007, of November 16, and its’ updates, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

Compliance of the services

1. Unless proven otherwise, the services shall be deemed to be in accordance with the booking made, provided that they meet all of the following requirements, unless the respective circumstances of the services do not apply:

a) They comply with the description made by Medano4you.

b) Are suitable for any special use for which the customer requires them, where the customer has notified Medano4you of this at the time of the conclusion of the booking, provided that Medano4you has accepted that the service is suitable for such use.

c) Present the usual quality and performance that the customer can reasonably expect from a service of this type, taking into account the nature of the service and, where applicable, the descriptions of the specific characteristics of the services made by Medano4you.

2. Failure to perform resulting from a service not delivered or provided shall be deemed to be a failure to perform the service offered, provided that Medano4you is responsible for the same; on the contrary, where the service not delivered or provided is due to negligence or malpractice of the CUSTOMER, Medano4you shall not be deemed to be at fault and shall be deemed to be in accordance with the terms agreed in the booking.

3. There shall be no liability whatsoever for any failure of performance that the customer was aware of or could not have been unaware of at the time of the conclusion of the booking or which originates from the information provided by the customer.

Complaints

Our premise is to provide our guests with a comfortable home for their holidays.

If during your stay in a Holiday Home there is any breakdown in the facilities or electrical appliances, you must notify Medano4you immediately, sending an e-mail to the e-mail address given to you at the time of the check-in, in order to resolve these incidents as soon as possible.

In case of force majeure (damage caused by water, fire, etc.) Medano4You will replace the booked accommodation with another of the same characteristics. In case of unavailability of the accommodation, Medano4you will reimburse the part corresponding to the rest of the stay.

Online dispute resolution (ODR)

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the CUSTOMER and Medano4you without the need to resort to the courts of justice, by means of the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the parties. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

Force Majeure

The parties will not incur liability for any fault due to a force majeure. Any contractual obligation will be delayed until the said circumstances cease. 

Events that can be considered Force Majeure are: hurricanes, earthquakes, tsunamis, pandemics, volcanic eruptions, quarantines, terrorism, government acts, etc.

General Information for the Offer

All sales and arrangements made by Medano4you will be understood to be subject to these General Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of Medano4you or hereby stipulated will have effect, except by an express written agreement signed by Medano4you, in this case, these particular agreements will prevail.

Given the continuous technical advances and service improvements, Medano4you reserves the right to modify its specifications regarding the information provided in its advertising, until it does not affect the value of the services offered. These modifications will also be valid in the event that, for any reason, the possibility of supplying the services offered is affected.

COVID-19: prevention measures and cleaning protocol of the apartment

Your safety is our priority. Therefore, we have intensified cleaning in all our apartments, as well as the hygiene measures of our staff.

These are our hygiene measures followed in your apartment:

– After every departure, we completely clean and disinfect each apartment with LACTIC disinfectant products, as recommended by the Ministry of Health against COVID-19.

– Our cleaning and maintenance personnel wear a mask, gloves and individual protection equipment whilst working.

– We wash all the textile material in the apartment, including bed sheets and towels at over 60°C.

– We have reduced the decoration objects and amenities to act according to the established contingency plan.

Also, we have applied these cleaning measures in our offices and our employees follow the hygiene protocols and preventive measures established by the World Health Organization.

Consent for Personal Data Management

Medano4you S.L. is the Controller of the user’s personal data and informs him/her that these data shall be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD), providing the following information on the processing:

Purposes and legitimacy of the processing: maintaining a commercial relationship (in the legitimate interest of the Controller, art. 6.1.f GDPR) and sending communications concerning products or services (with the consent of the Data Subject, art. 6.1.a GDPR).

For more information, please check our Privacy Policy page.

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